"Can you come to my office, quickly, I need help!"
I run to the office, where the client is working with a document in Microsoft Word.
"See, here is a graph of our economy the last 5 years."
"And as you can see, we have spent more money this year than last year."
"How do I write, with some good phrases, why we spent more money this year than last year?"
"You click here and start typing."
"Yes, of course, but what words do I use?"
"Errr... just explain why we spent more money?"
"But exactly which word to I write?"
"I don't quite see how this is an IT problem."
"It's in Microsoft Word."
Give me strength! (This incident happened to me a few years ago.)